On both occasions that Rainbow, our cat, stayed at Hanrob she was well cared for. She returned to us healthy and happy with a lovely report.

I have already recommended Hanrob to all my friends with pets. Firstly it is comforting to see the security and safety provided with the gates, fencing and pinpad entry after dark. Then there is the welcoming environment of the reception area and the warm professional welcome from all the staff. The facility is immaculately clean and modern. I have even used Hanrob to look after Belle while I have had carpets cleaned at home, not just for holidays. But what I really appreciate is the feedback slip provided after the stay. I can tell by the language used that the person writing it has taken time to get to know know and really care about my darling cat Belle.

My Danny (West Highland White Terrier) recently stayed at the Tullamarine Hanrob hotel. He was quite happy to go off and explore his 'suite' and all the different smells and new people and doggy friends. I booked the package with extra playtime as he's used to coming in and out and investigating things. I heard he made a little Maltese friend and liked watching the TV! When I picked him up we was excited and didn't seem stressed at all. He usually stays with friends or in a home environment, but even though Hanrob is a bit different, I feel he was fine. Danny has to have special food, and the staff were very professional in cataloging his bits & pieces and his special favourite teddy! I've booked him in again - it's good to know he'll be in a safe environment and I'm sure will make more friends!

Approximate cost: $300

We use Hanrob for Daycare for our much loved pooch. They look after our boy like he is their own. He is so excited to go everyday and whilst we are at work we know he is well looked after. He gets to play all day with other dogs and we know he has a great time as he is exhausted when he comes home from running around all day.
The premises is very clean and the great thing is that it has an outdoor and indoor play areas for dogs. We used to take our dog to another venue and they only had an indoor play area and our pooch got sick often.
I recommend Hanrob to everyone! Your pooch will be in good hands with these guys.

I left my 2 toy poodles there for 2 weeks. I go to pick them up and not only are my puppies stressed but my puppy Lexi who is 1 year had a urinary tract infection, lost weight and lost her appetite. I had to rush her to the vet as she was severely dehydrated and dazed. I took an 8kg bag of food which was not even half and when I collected my pets the bag was nearly finished. I don't think the people at Hanrob take care of people's pets as they cant even pick up signs of a stressed pet and they meant to be Melbourne's no.1 hotel. If the pets are stressed the least they could of done was email me or given me a call which was never done. I wouldn't recommend this place to anyone. For the price I paid it wasn't worth it. Waste of time and money. I know for sure I will not be returning.

Disappointed to hear my sisters dog who stayed at the hotel for a week was sick apon returning. They had not been informed that dog will ill or going through any distress. Understable that animals in new environments become stressed and thus make it easier to be sick however as this pet is a frequent pet hotel user it's unusual she was ill this time. After calling management to discus the issue was and why we had not been informed earlier, there was no sympathy or concern from hanrob who simply hung up on us.

This type of customer service is appalling and clearly better sanity of faculties is needed to ensure animals are clean and remain healthy.

Our lovely pup - Madi has just had her second holiday at Hanrob Melbourne. The premises are clean and modern. The staff are very friendly and record all details of her needs before we drop her off - and they ensured these were met. It is obvious that when we collect Madi she is thoroughly exhausted from all her play-time with her new friends - we chose the half day play package. The complementary pick-up from our local Vet is a bonus and the Hanrob site is very close to Melbourne airport for reuniting with our lovely little girl. I certainly recommend Hanrob Pet Hotels - Melbourne. Their hours are wonderful also for the busy traveller or the casual holiday (for both Madi and us)!

Cheerful, passionate and attentive staff. Able to view pics on line of our dog. When we picked up Cooper, he was excited to see us and showed no signs of stress. We were also given a report of his feeding habits and general behavior during his stay. Would highly recommend Hanrob to anybody who is nervous about leaving their pet in the care of others.

I picked up my two pooches ( mini dachshunds) last weekend and just wanted to say a big thank you to Hanrob Melbourne. I was very nervous about leaving Layla and Schatzi - particularly Layla as she is a very anxious dog. The entire experience has been top notch from booking, to pick up from Seddon vet hospital, to ringing to check on them and then today when I picked them up- it was like they didnt want to come home -- which is a good sign as whenever I have picked them up from elsewhere they couldn't wait to get out of there. Layla in particular struggles with men ---and to pick her up and to find out she had let a young man walk and bath her was amazing--the young man who carried her out to me was delightful. Schatzi has a weight problem, and I can tell he has dropped a little bit of weight from the walks he had been on which is great. A special thanks to Kacey who I spoke with on the phone and when I picked them up -- she had obviously shown them a lot of attention. I will def be back.