Disappointed to hear my sisters dog who stayed at the hotel for a week was sick apon returning. They had not been informed that dog will ill or going through any distress. Understable that animals in new environments become stressed and thus make it easier to be sick however as this pet is a frequent pet hotel user it's unusual she was ill this time. After calling management to discus the issue was and why we had not been informed earlier, there was no sympathy or concern from hanrob who simply hung up on us.

This type of customer service is appalling and clearly better sanity of faculties is needed to ensure animals are clean and remain healthy.