I left my 2 toy poodles there for 2 weeks. I go to pick them up and not only are my puppies stressed but my puppy Lexi who is 1 year had a urinary tract infection, lost weight and lost her appetite. I had to rush her to the vet as she was severely dehydrated and dazed. I took an 8kg bag of food which was not even half and when I collected my pets the bag was nearly finished. I don't think the people at Hanrob take care of people's pets as they cant even pick up signs of a stressed pet and they meant to be Melbourne's no.1 hotel. If the pets are stressed the least they could of done was email me or given me a call which was never done. I wouldn't recommend this place to anyone. For the price I paid it wasn't worth it. Waste of time and money. I know for sure I will not be returning.