58 reviews about OzSale

verified email - 19 Jan 2015

Just be aware that Ozsale sells quilt covers on a regular basis that do not fit Australian quilts. They are presumably sourced from overseas where different sizing applies. I got caught out with a double bed cover that was 200 x 200 cm, which is 10 cm too short for my Aussie quilt. Whilst Ozsale were happy to give me a credit, they are continuing to sell this size in various sales since, despite my having contacted them about the covers being "not fit for purpose" under Australian law.

verified email - 13 Nov 2014

I have brought a couple times from ozsale but have recently had a terrible experience.
I sent an enquiry to ozsale to querie the adverstised item as it was pictured as grey, and the title stated "grey quilt cover set" however the descpirtion of the item was blue. On the inital contact back the lady said the sale is no longer on, so i went back onto the website and saw that is was in fact still on for another few days and the item was still avaliable - not sure how somebody working there could mistake this!!!!
I then responded and expalined the sale was current and the items still avaliable and the second response i got (days later) was that I will need to go by the items description - as you can imagine the description stated two different things - so i then responded AGAIN and it's now been 3 days later with no response and the sale will end without me able to purchase...

verified email - 18 Apr 2014

I have been a customer of Ozsale for many years but over the last year their customer service, delivery times have been terrible. You place an order and pay for it then for some reason the supplier apparently cannot fill the order but Ozsale does not inform you of this!!! Trying to get a refund back to your original payment method for this has been a real headache, they want to give you a store credit but I do not want that as I never ever want to deal with them ever...I will certainly not be using this site ever again!

verified email - 12 Feb 2014

I've been using Ozsale for 3 years now and I am a HUGE fan. It does take some time for the goods to arrive sometimes, but that is advertised (7-21 days from the end of sale) I regularly buy from China/Hong Kong/UK/Europe etc and 40 days is the norm for them so 7-21 isn't strange to me at all. I've only had nothing but wonderful customer service from Ozsale, but I don't expect a reply within 15 minutes, again, as I shop from all over the world and I'm used to different time zones and communication taking awhile a day for a reply doesn't bother me at all. I love the $9.95 flat shipping rate and free shipping on other purchases within an hour. I take advantage of that as much as possible. Returns are a breeze and are always processed within 5 days as stated. Out of 100 or more purchases (that's a conservative estimate, I mean I buy from Ozsale every week easily) 95 of them have been brilliant. Buying sight unseen theres always some room for error, usually on my part. I love having things from all over the world that no one else has and I'm constantly getting stopped in shopping centres and being asked where did you get that bag/top/shoes etc. I LOVE Ozsale and so do all of my friends :)

Approximate cost: $thousands

Velvethearts 15 Feb 2014

I've used Ozsale a few times and visited their Smithfield warehouse for sales, never had a problem personally but friends have online.

jackiecee 15 Feb 2014

I'd love to live near the warehouse! Would just about be my second home! You just have to be patient with online purchases. Being able to buy so many different things from different places in the world for a flat rate of $9.95 is insane, to get stuff from the US sometimes I'm paying twice what the item is worth. I can be patient.

verified email - 13 Jan 2014

With this crowd, it's a matter of hit and miss. Unfortunately, the last 'miss' was a biggie and left me $100 out of pocket. I ordered two Strivectin skincare products - one for face contour, the other for the neck. I've been fortunate enough to receive Strivectin products as gifts prior to this and I know the packaging, quality, etc. It's an expensive and fairly high-end brand (originally developed as treatments for post-operative scarring & stretch marks). It is manufactured in the USA by Klein Becker in Utah. Well, was I unpleasantly surprised to receive the package I'd been eagerly awaiting! Firstly, it was stuffed into a brown paper envelope with very little (if any) bubble wrap as protection. One of the products was in a box, while the other was not. There were no tamper-proof seals or expiry dates on either product (or the box). Anyone could have opened these jars and nobody would have been any the wiser. This just didn't seem right to me. The USA has very strict laws around packaging, etc. So, I opened the first jar and then the second, and both creams were exactly the same yellow-ish colour and smelt the same too! I have a heck of a good sense of smell (not much gets past me), and this was becoming more and more suspicious to me. I went online to check out the official Strivectin website, and lo and behold, neither of the two products I'd received was among their current stock. The jar designs also looked slightly different. My guess is that these were either 'lookalikes' from another supplier, or very old stock. When I called to discuss this with OzSale, at first they were fairly helpful and said they would find out what they could do. However, since the jars were not damaged (I now wish I'd smashed them on the ground!), they didn't see any reason for a return and refund. The fact that these products could easily have been contaminated due to unhygienic/unsafe packaging didn't seem to bother them at all. I was furious, so I told them I would be contacting Fair Trade NSW, which I did. OzSale did not seem even the slightest bit concerned. Now I know why. You have to fill out multiple forms and lodge multiple requests before anything concrete gets done. Unfortunately, at that time, I was under immense work pressure to meet some hectic deadlines, so simply didn't have the time to follow through. I bet OzSale knew that. So, lesson learnt - I'll never buy anything from them again. Pity it was an expensive lesson! From now on, I'll stick to what makes sense: "If it's too good to be true, then it probably isn't"! Buyer beware, I guess.

PS: I previously bought what looked like a stunning Italian leather handbag from OzSale. The scariest thing was that the official website for this brand looked absolutely amazing... until you started to read the wording. It was not good English and not Italian English either - it was what I've heard mentioned as 'Chinglish'. There was something very suspect about that site. But I only looked closer once my handbag eventually arrived in the post. This was because the 'Italian leather' handbag, didn't look or smell like genuine leather to me, and the size didn't correspond with the dimensions given - it was much smaller. There was absolutely no branding anywhere, and the inner was cheap and nasty (waterproof plastic-type of material). In this instance, I reckon OzSale must have had a number of complaints, because they were happy for me to return it and refund me - even if this process did take a while. Other items, such as scarves, and a leather wallet (as long as you know the brand) have been OK, but this last episode with the Strivectin creams has put me off for good. Give me MyNetSale anyday!

Iloveshopping 14 Jan 2014

wow thank you for your detailed message, sorry to hear, wont go near them.

Iloveshopping 14 Jan 2014

wow thank you for your detailed message, sorry to hear, wont go near them.

verified email - 19 Oct 2013

I am really surprised to see so many postive comment about ozsale. Hada terrible experince with them I ordered few nail polish one of them was cracked who sends nail polish in a A4 envelop??? My neon red pokish got into all other bottles took me over ever to clean customer service was so bad took two weeks to get back didnt refund my money gave me ozsale credit I was so mad I am not going back to this site ever again

verified email - 19 Aug 2013

The sales are great but I hate how if I want to purchase a couple of different things from the different sales I have to pay for separate postage for each sale. Postage is $10. So it adds up. Can get good kids clothing and house hold items. I have not purchased adults clothing yet. It has sizing charts available so you have a rough idea what size to order.

jackiecee 13 Feb 2014

You are mistaken, that's not how it works at all. Your shipping is discounted off your purchase at the end of checkout as long as you are within the hour. You missed out on a lot of bargains!

verified email - 02 Apr 2013

I really enjoy looking at the OZSALE site, but I'm not sure I would order clothing on there again. I have placed three orders in the past because the prices were great, but the quality of the items showed that you do get what you pay for sometimes. I would only use the site for brands I know of and can be fairly certain the quality will be good. I would also advise not to order if you want your items quickly. One order took over a month to be despatched to me as some are sent from overseas warehouses. Still fun scrolling through the sales though!

cheriel1 18 Aug 2013

Thanks for this. I have also ordered a few things from there. I ordered a pair or adidas sneakers which looked amazing but aren't very comfortable, s I am questioning how legit they were... plus they had all Chinese stickers all of the box when they were sent to me.

verified email - 18 Feb 2013

I've been using Ozsale for quite a while now and have completed about ten different orders from them. Most of them have been very good, although service is all via the internet they reply quickly and do genuinely do a good job.

verified email - 13 Dec 2012

Great bargains and great way to buy high end xmas gifts for a lot less. There is a wait of several weeks so you need to be prepared for this. I had multiple orders with multiple items and everything turned up with no mistakes between 2 and 5 weeks of placing my orders.

Approximate cost: $1000

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