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Recent Blog Articles: We are all about word-of-mouth!

5 Phrases Customers DON’T Want to Hear

There’s no doubt that customer service can be difficult. Things inevitably go wrong, service staff are not always in the best mood, and there ar...

Removalist: Our service reputation attracts more customers

...that’s what Mairead Carstens from MetroMovers (furniture removals company) tells us – and it’s the same story we get from other b...

Why I’m convinced business owners need to focus on reputation management

When I headed up the marketing function for other businesses (many years ago now), I came to realise that the best customers always came from customer...

7 Customer Service Basics

Simple mistakes too many businesses make Here at WOMO, we see all kinds of feedback for all kinds of businesses and while only 7% of the reviews...

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