I've been using Ozsale for 3 years now and I am a HUGE fan. It does take some time for the goods to arrive sometimes, but that is advertised (7-21 days from the end of sale) I regularly buy from China/Hong Kong/UK/Europe etc and 40 days is the norm for them so 7-21 isn't strange to me at all. I've only had nothing but wonderful customer service from Ozsale, but I don't expect a reply within 15 minutes, again, as I shop from all over the world and I'm used to different time zones and communication taking awhile a day for a reply doesn't bother me at all. I love the $9.95 flat shipping rate and free shipping on other purchases within an hour. I take advantage of that as much as possible. Returns are a breeze and are always processed within 5 days as stated. Out of 100 or more purchases (that's a conservative estimate, I mean I buy from Ozsale every week easily) 95 of them have been brilliant. Buying sight unseen theres always some room for error, usually on my part. I love having things from all over the world that no one else has and I'm constantly getting stopped in shopping centres and being asked where did you get that bag/top/shoes etc. I LOVE Ozsale and so do all of my friends :)

Approximate cost: $thousands