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58 reviews about OzSale
Online shopping should always be about 'speed' and 'security'. Nothing speedy about this business when it comes down to customer service. It takes awhile to get replies, and take even longer to get anything useful back.
Like many others I've had issues with order, I decided to consider my experience as a 39 dollars of donation for my piece of mind.
There are other online stores you can fine which offer similar deals with superior service.
These guys need to be a little bit more responsive for me.
this site always has different things to offer. from top brand clothing to kitchen ware. the prices can be just okay to fantastic. the quality is fantastic on everything i have received. the only thing is there is a $9. postage fee. so dosen't always work out.
That $9 fee really is what really steers me away from this site. Especially considering they bumped it up from $8.50 last year.
I have been using this website for over 2 years, however the last 12 months the service has been absolutely terrible. Not just the typical 8 weeks delivery time but ozsale now honors the purchase only around 80% of the time. Refund is usually comes after 8 weeks after you pay for the product. They also only refund 50 cents of the postage, even through a typical postage charge is $10. Definitely will stop using them.
Approximate cost: $$$$
I've had to follow up on three refunds that did not occur when they said they would! So check your accounts carefully!
My sister and I are obsessed with this company. They always deliver on time. The deals are great and I always feel like I get value for money with these guys. Highly recommended!
Some of my orders were delayed for months. When i asked what the matter was i always got a reply it should be sent by this Mon, then by this Wed etc. By the time i got it i was furious.
I too had a similar experience with them. When I get pissy with a business I often write a constructive review, making sure that people are aware of my previous encounters with them. In this case I don't think I need to write a full review on them, many have expressed similar concerns.
I feel for you. I mean at the end of the day online shopping is all about 'price and speed' no?
Hi Icysun09, In our opinion, there is no excuse for a delay lasting months. Thanks for the heads-up! Regards, Reeces
I have recently made 2 purchases on ozsale and both times I have had fantastic customer service and speedy transactions! :) Thank you!
I get an email each day with the deals on ozsale.com.au and i find lots of great bargains, Easy sight to navigate. Lots of designer brands at fantastic prices. Delivery is reasonably fast.
A good designer brand discount website. Great brands at brilliant prices. Take a few weeks to arrive but that is clearly stated on the website. One of my only issues is that sometimes sales are very limited in sizes but you don't know that until you click on each product - would be great to be able to sort by size.
Charge more for delivery compared to other similar shopping sites, don't always fulfill their orders & don't offer appropriate compensation when they don't, website's technical inefficiency causes incorrect orders & incorrect credit card charges. They take very long to respond to "Help" emails. Ozsale to improve on many things
Approximate cost: $100
Got lots of bargain from Ozsales. Love their sales and can't help myself but buy more and more ...very addictive, have to restrict myself from buying too many!!
They are very good with there communications, there was an error with the order but they apologized and refunded the money.
So far very happy with them :)
Approximate cost: $120
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