Bought a dozen glasses at over $11 each, $134 total plus postage. When they arrived they did not match the picture on the website and had an ugly join line down either side. Sending them back but they are refusing to refund the $23.50 in postage costs. Their defence for the fault was that all of the glasses had the flaw!

This organisation knowingly illegally cut a protected gum tree.
The gum tree is protected due to its age (about 100 years) and size (girth larger than 1m).
By unevenly trimming it they breached the applicable standard, put the health of the tree in jeopardy, and made it more dangerous.

Some individual store staff might be ok, but head office customer service is appalling. Received a faulty cardigan, though there was plenty of stock when I notified them they didn't bother to put aside another, so there were none left when they received the return. Now my messages asking them to just send the faulty one back (I can repair myself but didn't think I should need to) are being ignored! Very disappointed in this poor quality customer service.

Approximate cost: $139

Avoid this plumber.
Sold us, installed and connected our brand new expensive water heater (total cost $1800) and now the connections are leaking (12 litres per hour) several months later refuses to accept responsibility. Clearly he does not understand consumer law, nor take responsibility for his workmanship.
The plumber who did fix the installation has reported that the leak was caused by a poor quality flare on the connecting pipe, something done by Red Dog Emergency Plumbing. Also that the installation was not compliant. Maybe that is why he didn't give me a compliance certificate as required by law.
Also, charged $250 to attempt to clear blocked sewerage, which turned out to be blocked beyond my property. My son paid immediately (I was not home) but it was several weeks of chasing him to get a receipt.
I have seen his dismissive responses to other negative reviews on Google and so would add I can prove everything I have written.

Approximate cost: $1800