They provide us with an internet and phone service. we had a problem with our phone line not being operational while our internet service was still working. We checked all our phone wall sockets and even checked the wiring connections and tried other phones but to no avail. then we enquired with AApt and were grilled with a range of questions which was reasonalbe in the first instance. however, when they could not determine the fault they offered to come out to have a look but would charge for the call out if not fault was found. they did come out but the service had returned prior to thier arrival. we phoned AApt again when we encounted the same issue a few days later only to go thorugh the same questions etc and they could not reference our previous responses. We finally found a friend who was a qualified telephone technician who diagnosed th fault - the local exchange!