13 reviews about AAPT

verified email - 11 Aug 2013

like appt as we were with them for awhile very helpful at solving customers problems and friendly staff..pretty reasonable for telephone company has plenty of offers for your mobiles computer and if you do have it as a bulk package you save more..

verified email - 15 Feb 2011

I have been with AAPT for my home phone line and internet now for 6 years. They give great service and great deals. Very reliable broadband.

verified email - 25 Oct 2010

I have had AAPT Bundled broadband unlimited for 12 months and have found the package very good value. Free landline rental, local and interstate call free is a real bonus as our family live interstate and we don't have to worry about spending time on the phone with them to keep in touch. We use a lot of internet downloading and have usually found the service quite good. The unlimited only is between 8pm and 8am and 10GB available the rest of the time. With a bit of juggling and pre-programming we can adjust our needs to that. Payaing for mobile and 1300 numbers can cause a problem as most companies use 1300 numbers but we can generally locate a local number to save on cost. Overall the package does what it says.

Approximate cost: $100

verified email - 05 Jul 2010

cheap landline and broadband bundle. Plenty of plans to suit everyones needs. If you compare aapt's plans and offers with optus and telstra you will notice that appt gives a better deal. with its unlimited off peak hours you can downlaod as much as you like. Only downside is its bundle comes with $50 worth of calls, but because it offers such good and cheap rates we hradly use $50 worth of calls.

Approximate cost: $100 per month

verified email - 31 Dec 2009

They provide us with an internet and phone service. we had a problem with our phone line not being operational while our internet service was still working. We checked all our phone wall sockets and even checked the wiring connections and tried other phones but to no avail. then we enquired with AApt and were grilled with a range of questions which was reasonalbe in the first instance. however, when they could not determine the fault they offered to come out to have a look but would charge for the call out if not fault was found. they did come out but the service had returned prior to thier arrival. we phoned AApt again when we encounted the same issue a few days later only to go thorugh the same questions etc and they could not reference our previous responses. We finally found a friend who was a qualified telephone technician who diagnosed th fault - the local exchange!

verified email - 17 May 2009

I currently have my home phone with AAPT. If they didn't do good deals I would go elsewhere. However as a company they are horrible to deal with. The call staff have absolutley no idea what they are talking about, I am yet to have one that can help with a problem.

verified email - 06 May 2009

We have a phone and internet deal with AAPT which we have had for the past 3 years. The product is good, however the service is not very good at all. We have had to wait a really long time to speak to a customer service representative each time we have called. The have change our billing arrangements a number of times without telling us and then tell us to pay the extra amount and then it will be credited next month when they fix it up. Lucky their deal is so good or we would go somewhere else

verified email - 02 May 2009

Wonderful company. Way better than Telstra to deal with on a personal and business level. Great customer service and have had no problems at all. I have recommended these guys to other people. Have all phones and internet services with them.

verified email - 26 Sep 2008

I have had my telephone and internet with AAPT for many years now and dont wish to change. They are fantastic with their service, their rates are unbeatable and their Broadband is almost fault free.

Anonymous
verified email - 25 Sep 2008

I use to love AAPT, but in the last 12 to 18 months they have lost it entirely. They became hard to deal with and literally drove me to another service provider.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account