Used to be a good practice. The doctors are still good but the reception staff need to really get some perspective. My appointment was at 11.10 today. I was in the carpark placed on hold till 11.15 and I had to cut the call and call back to get help. Asked to come to a small area between doors and wait to be temp tested. stood there for nearly 10 mins with other patients and my 4 year old. When I called reception again, the lady just yelled at me asking me to be patient. They will threaten you with a 25$ fine if you are late or miss an appointment but no issues in mistreating patients and keeping them waiting for well over 40 mins.