Just all round awesome. Originally went in months ago with my son's laptop as a hinge was broken. The lady, Ivy, looked skeptical, but took it in the back. 5 minutes later she came back and it was sorted. 'How much?' I asked. She laughed and said, 'Nothing.' My 13 year old son was so impressed he wrote a review.
Fast forward to me upgrading to Windows 11 and my whole Office 365 went t**s up. I'm a sole trader working from home and it basically made my life hell, hours to achieve the simplest task. Microsoft was as helpful as an ashtray on a motorbike, of course. Took it into Eric and 4 days later everything is fixed. Just the nicest people, with great customer service and a job I would have paid thousands to fix cost me less than $200.00. Tripadvisor should have a section that's not restaurants and hotels, so that traveler's who are experiencing issues with their tech will know where to go.