I wouldn't recommend Passiontails. I booked a jukebox with karaoke, lights and a smoke machine for my birthday party 2 weeks in advance, and as the website stated the equipment would be delivered a few hours before the party, I expected it to arrive on Saturday. I was therefore shocked when I received a text message on Thursday, saying the equipment would be delivered the next day. I work full time at a very demanding job, and cannot simply take a day off with less than 24 hours notice. I called up Passiontails, and they said they only deliver on weekdays. This can't be true, as the website says equipment is delivered a few hours before the party, and I imagine most people have parties on the weekend. In addition, why give less than 24 hours notice to get time off work, when I booked 2 weeks in advance? They didn't apologise once over the phone. I submitted a complaint online, and then they called me to apologise, and said they'd see what they could do about reimbursing me for the inconvenience. They never reimbursed me. I only just managed to get the day off work, but of course that reflected poorly on me professionally and put me under a lot of stress. The equipment arrived on time, but the karaoke machine had very limited and only older song choices, and didn't list the artists. Overall, I'm very disappointed, and won't be recommending Passiontails to anyone.

Approximate cost: $319