DON’T GO HERE
We have been going here since it opened, up till now I have always considered this to be my favourite bar and bistro. However, recently I have had 2 very unpleasant experiences with staff. On the 1st occasion I called to book a table and politely asked if it would be possible to have a table on the side as we had a baby and did not want to disturb anyone. The lady said ‘What do you mean?’ I explained again to which she was very short and abrupt and said ‘No’ I was quite taken back and replied ‘Oh,ok’ and she hung up on me. A few weeks later I tried again I booked a table for 10. I made no requests what so ever. My daughter retuned from ordering her meal, saying how rude the staff were to her. Later my son, politely asked for some hot water to warm up his baby’s bottle to which the lady snapped back at him that they have 20 coffees on order ! He politely said he doesn’t mind paying extra for a coffee so that he can get just the the hot water for his baby’s bottle, but the staff member was so rude that he came back. We complained to another member of staff and she said that they are so under staffed and constantly being yelled at by management for not keeping up with orders. This place has gone downhill and is a shambles especially when staff are so miserable that they treat customers in this way ,it is a knock on effect. To the owner, if you cannot value your staff and treat them well they in turn will not value your customers, you do not deserve to succeed and your unpleasant staff will bring you crashing to the ground eventually. Show your customers better service especially the loyal ones and their families. So disappointing to see how miserable your staff are that the treat customers with no value. Needless to say you have lost 10 loyal customers due to unfriendly, rude staff. I no longer recommend you!