I would not recommend Broadmeadows Harvey Norman and I am an idiot for trying to not hold a grudge and going back. Went yesterday to Broadmeadow to return an unopened item purchase at the Maribynong Store with receipt of purchase, only to be told that they will not give me a store purchase or refund due to not buying the item from them (Broadmeadow store) and that I needed to go back to Maribynong.. The young store girls justification around this was that the stores are all franchised and they don’t have the purchase money due to me not buying it there.. Today I went to Thomostown Store and was happy to except it and provide us with a store credit or refund.. What is going on this world and is the Broadmeadow store focused on only making money and not customer service.. will never go back to Broadmeadows store ever again or recommend friends and family to stay clear of this store.
They have an older women at the register who really loves her job, all day she is barking orders at the workers like they are worthless.. Mr Harvey Norman needs to reassess who he hands out franchises too..