I purchased two dresses in January 2016. I returned one as it was damaged (didn't fit right).
I received a Credit Note for $26 as I was told that there were no refunds - strictly exchange or Credit Note. I have been back several times to look but the sizes of clothes I liked are all small. I would like to send the voucher to my young neice to use but the Credit Voucher can ONLY be used at the store of purchase, which I think is ridiculous as there are SES stores everywhere. To top it off, the dress I did keep shrunk MORE than a dress size when I washed it, even though I followed the washing instructions. I have NOT put on weight. Because it was after the 14 day period, I cannot get a refund or what I prefer to call a "useless Credit Voucher". I have never had a shrinkage problem with any item of clothing I have purchased before. When I rang their head office to complain about their clothing and their Returns Policy (if you can call it that), the person I was talking to wouldn't let me speak to a manager, and hung up on me. The Customer Service was non-existent. Sad!!! I will never visit one of their stores again.

Approximate cost: $26