Word Of Mouth
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Ground Floor 470 St Kilda Road , Melbourne VIC 3004
Previously called WOMO - Word of Mouth Online - 1300 496... Click to show
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Word Of Mouth512 reviews about Word Of Mouth
What a grear way to check out reviews on small buisness before even going there am addicted to womo awesome
Pet RIP Beric Sue and staff were understanding sympathetic and looked after our beloved Corgi Jack on his passing, we would recommend their service to all pet owners at a time in their lives when they need this service
John Margaret Sophie
I had a distinctly nasty review left by a customer who wanted a full refund and thought they could bully me into doing so. Word Of Mouth Online gladly published this without having any idea if it was true. I can have this reviewed if I'm a paying customer only. They advise my details are freely available in the public domain and reviewers can publish whatever they like on their website. Not many businesses in the world stoop so low as to publish vitriolic reviews for money.........womo u asked you to remove my business from your site and you told me tough luck. You have no integrity offering me alternative measures only if I am a paying customer. Well done As for the price button? I got to be kicked in the head by your reviewer for nothing
Hi dannyh561,
First of all we want to apologise that you have had a negative experience with WOMO. We are committed to providing stellar customer service so this isn't what we like to hear. Secondly, we believe that if a customer has a negative experience with a business, it is their right to be able to express that opinion on our site.
WOMO acts as an impartial middle ground between the business and the customer, and as such we dont take sides. Please note that we do not retract reviews based on the details or facts of the review as I'm sure you can understand that most of the time it is the customers word against the business. As long as the review abides by our Fair Play Policy, we believe the customer has the right to voice their honest experience.
A negative review can actually be seen as an opportunity to enhance the credibility of your profile. Customers understand that no business is perfect, and that sometimes not everything goes 100 percent to plan. Responding to a review in a professional, problem-solving manner will allow future customers to see that you actually do take this feedback on board and are committed to providing great customer service.
Furthermore, WOMO is an online directory which exists to benefit the public interest, all the information we have on our website about businesses is available on the public domain or was provided by the businesses themselves - as such we do not require permission to list this information on our website.
Lastly, to clarify, while it is true that businesses subscribed to our Happy Customers Program do have access to our Problem Resolution Process, we dont receive money from any users or business owners in exchange for the publication or removal of any reviews, whether positive or negative.
I hope this has helped to shed light on the situation and resolve your enquiry, however if you have any further questions, please dont hesitate to contact us.
The WOMO Team
Love word of mouth online! I look up any business on here before I contact th business or or go myself
WOMO really works. They are honest & transparent with their working mechanism. I got My Reward Vouchers. The Online service is very commendable & prompt. Reviews given here are really helpful.
I have found Womo a great website to find reliable local businesses backed up with real feedback!
Completely addicted to this website after receiving Westfield gift vouchers just for writing reviews on my customer service experiences. Awesome! It's a bit harder now they've changed the rules but still pretty good!
What a fantastic idea! Everything I need right here in front of me! Check them out and they are so amazing and woonderful I could not actually ebelieve it
Approximate cost: $80
What a great idea .We have just joined after a negative experience with a business.We posted a review of this business after we joined but can't seem to find it.Wish we had heard of WOMO earlier.
I posted two reviews recently and I didn't get the points and I can't see them on the restaurant and company review page. It's on mine though. Odd.
The thing that stands out about WOMO is your ability to add businesses to the site. I've recently moved to a new estate and have been trying the local restaurants and shops. Its been great being able to add the new local shop that opened up and being able to share my experience with people. I always like to look at reviews before going somewhere.
Approximate cost: $0
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