Passiontails Frozen Cocktails & Jukebox Hire

4.7
based on 356 reviews

Write a review

356 reviews about Passiontails Frozen Cocktails & Jukebox Hire

verified email - 20 Aug 2014

We hired the jukebox, chocolate fountain and slushie maker for our daughters 18th birthday. They were all a hit. Fantastic service by Gavin and Lisa from Melbourne. Delivered and collected when they said that they would. I would definitely recommend them to anyone. Great fun and worth every penny. Thank you Passiontails.

verified email - 20 Aug 2014

Excellent contact, set up and removed as promised and on time. Kids loved it, flavours chosen great and completely used so great value also. Holy recommend as a professional business.

Approximate cost: $195

verified email - 20 Aug 2014

This is our 2nd time using Passiontails and we have had a great experience both times. The staff are very friendly. Everyone loved the flavours we chose. We'll certainly use Passiontails again for our next event.

Approximate cost: $350

14 Aug 2014

I would recommend Passiontails to anyone enquiring about party/event hire. This is the second time i have used passiontails and the overall experience & customer service could not be better. I will definitely be using them again. The Slushie Machine arrive within plenty of time before the my Daughters 21st was to start, it was clean and setup in no time. The collection next day was done just as easy and quick as the delivery.
Thanks for a great experience.

verified email - 31 Jul 2014

We hired the Ultimate Package (Digital Jukebox Hire with Karaoke & Twin Tub + Lights and Smoke Machine).
The song selection on the Jukebox was very good - lots of variety. But the second microphone kept giving feedback (that static-y sound) when not used. We tried turning the volume down on that microphone but it did nothing to stop it. We eventually just pulled the cord out and didn't use the second mike. Also, the Jukebox would occasionally freeze on us and stop playing music altogether. We used the Jukebox as our main source of background music during the night, so that was a little frustrating. The volume button was also on a touch screen that was sometime difficult to press.
The most frustrating thing from the whole experience though, was the slushy machine. We had the machine set up at around 4pm. We were told by Passiontails that it would need at least 2 hours for it to be ready. We assumed since our party was starting at 630pm, the slushy would be ready. At 630, the slushy was in fact, icy and ready to go, but by 7pm, the slushy turned back into liquid and by the end of the night (around 11pm), it was all just very sweet water. The kids couldn't even drink it coz it didn't taste very nice in the liquid form. We didn't touch any settings and left it exactly as their delivery driver had told us to. This was very disappointing. The kids were looking forward to having this as we had promised to them we would have a slushy machine.
Lastly, we didn't even end up using the fog machine. Every time we tried to turn it on, the stuff coming out of it smelt so bad we had to open up the doors to ventilate the room. It stayed off the whole night.
Overall, not very happy with the quality of items we got. Considering we got the ultimate package, and spent quite a lot on, we assumed we would be getting working equipment. This obviously wasn't the case and we are very disappointed in it. We won't be hiring from them again.

Approximate cost: $395.00

Type Thank you for your feedback we always welcome it and take everyone on board.

Passiontails offer 24 hour support when using any of our hire equipment and in the event we cannot fix an issue over the phone we will come out and replace the equipment. As we received no phone calls on the night we were unable to assist and were unaware of any issues. This customer was offered the opportunity to resolve the issue when she called during the week but she has chosen to voice it here instead.

With the delivery of this customerâ??s equipment it was held at a venue and we were advised by the customer that access was only available late in the day.

As for the feedback from the jukebox unit there is a simple volume control and with telephone support could have been resolved. In most case this is cause by adjusting the master volume on the speaker up to gain a louder sound.

Little puzzled over the slushie machine issue, as they just donâ??t stop working after they have already frozen up.

Our fog machines use professional grade fluid same that any DJ or Night Club use.

It is a real shame that this customer didnâ??t call us on the night because all issues could have been resolved very quickly over the phone.
your comment in here...

denysef 31 Jul 2014

Yes, I did call earlier this week and to be honest, the person on the end of the line seemed in a rush. If you don't have time for feedback, then yes, I will post on this forum.
Secondly, we weren't informed there was 24hr support. Our event was on a Saturday night and we assumed the phones would not be monitored at that time.
We had no qualms about the delivery time of the items. Items were delivered promptly and as per agreed time.
As I said in my earlier review, the volume adjustment at the back did nothing to remove the feedback sound we were getting from the microphone, which is why we didn't use it.

Just an update... All equipment was tested and ran for 48 hours with no issues. It's a little hard to fix issues on the night when the customer waits til Wednesday to call us after her Saturday night party. She was asked to email the manager a short email with the details so he could deal with the issues after the event. If a customer adjusts the volume at the back after delivery of the unit it will upset the mic gain and this is what has happen in this case. A simple call on the night could have resolved this. Passiontails FAQ page states we off 24 hour support.

30 Jul 2014

Setup was prompt and easy. Great value, and super flexible - were able to accommodate everything I asked for. No dramas at all - ideal!

30 Jul 2014

We called with a short notice booking and never felt it was an imposition. Everything was arranged on the phone within a few minutes.

Very appreciative of the extra help & advice given to us around selecting flavours / alcohol for slushy machines.

Delivery was on time and stress free and the same with the after party pickup.

We were very happy and recommend family and friends use the service.

Approximate cost: $224.00

verified email - 30 Jul 2014

We hired the jukebox slushie machine combo which included free cups and straws, everything went very smooth from the original booking to the pickup the next day. The jukebox which came with two microphones for the karaoke was a huge success and the slushies were also very popular. Thanks for the great service would definitely use again and wouldn't hesitate to recommend to friends....

Approximate cost: $350.00

verified email - 24 Jul 2014

The second time I've used this service, for both my daughters 18 birthday parties, they are professional, prompt, fair price, a nice cheerful guy came to pick up the slushie machine, nothing is too much trouble. I would recommend them to anyone.

Approximate cost: $195

23 Jul 2014

Great flavour in the cocktail. Guy that dropped all the gear was lovely and got compliments all night on the table and slushi machine

Approximate cost: $260

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account