97 reviews about Fishpond.com.au

verified email - 02 Jan 2018

Ordered some books online-waited a lot longer for delivery then any order i have waited for.asked where is was?was told is was still on its way.finally received it.and realized i could of got the same book under half the price elsewhere.do not really buy from them anymore as i do research before buying anything anymore,my bad.

verified email - 29 Jun 2016

I ordered 6 dinner plates, 6 side plates, 4 bowls and 4 mugs out of a dinnerware range advertised on fishpond.com.au only to return from holiday to a number of emails from them explaining that a number of my ordered items were unavailable and that a refund had been issued. I was advised to check back in the future for availability of my refunded items only to find that they had been re-advertised at a higher price. I re-ordered the refunded items and a week later checked to see if my order had been dispatched, which it hadn't. I then searched for the items again, to see them advertised at a lesser price again (after paying an additional $8 per item than the current price). I was advised that if I were to cancel the order that had not yet been packed or shipped, that I would incur a 17% re-stocking fee!! This seems unethical and borderline criminal. I am so annoyed, not only will I ever purchase from fishpond.com.au again, I will be telling anyone I come in to contact with about this appalling experience. As an online homewares trader myself, I could never imagine doing this to my customers and if I did, I wouldn't expect to be in business for long!
I have spent the last 4 days trying to correspond and negotiate with fishpond.com.au's "customer service team" and all I am doing is running around in circles and being given a standard template response - so impersonal and ineffective - but I guess this is their ploy to have you just give up! Well I have news fishpond, I won't give up! I have been requesting contact from a Manager which has gone blatantly ignored. Save yourself the headache and avoid buying fro this company at all costs!!

wingsb
#14 in Alexandra Hills QLD
80 reviews · 7600 points
verified email - 01 Nov 2015

I got some great books from here delivered to my home and they were a bit expensive but the arrived faster than anyother business

verified email - 21 Jan 2015

Fishpond is something like Australia's Amazon. Their products are a little bit more expensive but all have free shipping in Australia. They sell nearly everything, books, dvds, blu ray dvds, games, toys, cosplay, electronics and so on. As their products may be rather expensive, they have convenience in being able to ship for free with tracking. Fishpond will also reward you for being active on their site. By giving a product like a dvd or game a trailer, Fishpond will give you a 20 cent credit, for a product that does not already have a trailer. If there is a game or dvd with no boxart, Fishpond will reward you 5 cents for finding the correct boxart. This site is good and very convenient for Australians as every item has free shipping to Australian addresses. Fishpond is above average as they make shopping with them easy, simple and fast. Check out the site!

verified email - 06 Nov 2014

I have always been really happy when purchasing from Fishpond. I purchased a Xbox 360 and kinect bundle, and one of the games didn't work but they were good to deal with and replaced. I have purchased books, movies and kitchen items from them and never had an issue, delivery can take awhile but has always been within the dates they say it would arrive. So that is one thing to check, if you need something ASAP check before ordering so you're not disappointed. I would certainly recommend them.

verified email - 08 May 2014

I have bought music and books on fishpond and have been happy with them. The out of print hard to find books can be found on fishpond and it's worth checking the site out for these. You can set up an email alert to be notified if your book comes in. For selling it can be good but the admin side of things is not as good as it can be for example I got a comment on my ratings by fishpond saying "seller did not mark as sent" and my 5/5 rating dropped down because a buyer cancelled a sale..so I notified fishpond that I couldn't mark it as sent. It's disappointing.

verified email - 31 Dec 2013

Have bought a few books from Fishpond before, no problems. Then ordered a book, out of stock, waited and waited for more news. They forgot about it! Took about 2mths to come, I asked them to improve their procedures to remind/check on orders. I could have bought it from a local store, but FP is free delivery!

Approximate cost: $35

verified email - 25 Jun 2013

I have used fishpond a couple of times now. They are great for hard to find books and are usually the best price. The only downside is that delivery can take awhile when the books have to be shipped over from the UK. Their website is easy to navigate and the ordering process is simple.

verified email - 05 Jun 2013

I have been looking for a craft book I could only find in the USA. I found it on Fishpond.
They used to just sell new and secondhand book's but now seem to sell everything and it seems to be a little like ebay?

There are so many things on there you can buy that all seem to be great price's, I found the add did say if it was a secondhand one you were buying so you know what your getting.

The book I wanted was $45 everywhere else and I found it here for only $14, yes, JUST $14 INCLUDING POST!!!!!!!!!!!
Yep Post is or was that day free. But its always good to check.
Item's can be coming from the USA or within Australia. Mine came from within australia and was in as new condition, so I was really happy with it.
The only thing I wasn't happy with is that I ordered it and it was then posted 1 month latter and as I didn't know it was coming from within Aust, I did think as I had only ever found it in the USA anyway, it had been sent from there.
Rambling again Sorry Peeps.

Cheers happy hunting again :)

austrajoey 08 May 2014

Yes, i've found that many out of print books can turn up on fishpond!

20 May 2013

I ordered few books for my kids, great prices, fast shipment and no problem at all. Will order more in near future from their huge selection of books for all ages.

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