Stunning kitchen, terrific service right through from the consultant to the maintenance/finish person. All personnel were tidy, personable, and cleaned up well after each days work. The end result was of high quality with no need for follow up adjustments.

Approximate cost: $45k

It is now approximately 8 months since our new kitchen was installed by Direct Kitchens and we are exceptionally pleased with the overall preparation and completion of the work. All the tradesmen were very professional and expertly completed our kitchen on time and with minimum disruption. We are very impressed with the attention to detail with both the initial designer and the follow up technical advisor. Everything is of the highest quality and it is very functional and looks as beautiful today as when it was first installed.

The advice and ideas I got from the designer and especially the man who did the final measuring, was fantastic. The kitchen is the same size as my old one but it works better, looks better and is a joy to spend time in. During the planning process I was given lots of time to think, review and plan a kitchen that works for me. I was also given very practical advice about the most useful fittings.

Approximate cost: $23,000

I had a new kitchen put in and was taken by the great upfront service and promises. Direct Kitchens wasn't the cheapest quote I received but I chose them for the service they promised, as they put it "project management".
There was in fact no oversight of the project at all, let alone by a single person. I was the main contact point, had to chase up tradies, had to convince them when work remained outstanding by sending photos rather than them just sending someone around and the approach to securing the cabinetry was bizarre - overlapping masonite by less than 1cm meant that I then spent hours preparing the floor for tiling. I had in fact left instruction to move the masonite if required - it would have taken 1 second as it was not glued down.
The benchtop also was not finished appropriately and the accessories did not fit, and then had to later be adjusted.
The only time the company was interested in me was when they were chasing money and because they don't declare project management costs in the contract they have it over the company. I was told that the service I was provided didn't meet the normal standard of service provided. But refused to settle my outstanding balance accordingly.

Approximate cost: $24000

We had a complete kitchen renovation done, and my wife and I couldnt be happier. From the moment John came out to design our new kitchen, until the Glass splashbacks went on, it was a completely satisfying experience. The tradies were professional and seemed to take alot of pride in there work. Our installer couldnt have been more helpful. He answered any questions I had, and his professionalism needs to be commended. I would not hesitate in recommending Direct kitchens to my friends. I thank you for a wonderful, functional kitchen. Now my wife is leaving me alone, Thanks.

Approximate cost: $24000

We had a complete new two pak kitchen installed and the planning from the beginning to the end was exceptional. The customer service was excellent, management of the design and installation was very professional and all issues were addressed efficiently. Staff were very proactive and reactive as required. Timelines were met and each tradesman followed the other to ensure no time was wasted and the job was completed as quickly as possible. The quality of the kitchen is excellent and we could not be happier. I would highly recommend Direct Kitchens Bayswater Victoria to anyone.

Approximate cost: $24,000

After visiting the Direct Kitchens Showroom and being impressed by the quality, we engaged the Company to replace our old kitchen, and have been extremely pleased with the entire job. Everything went like clockwork and there was minimal disruption to our lives as the tradesmen worked together to get the job quickly but meticulously we were treated with professionalism and courtesy by all the staff. We now have a beautiful and functional kitchen,especially designed for our needs, which was great value for money.

Approximate cost: $16,000

Direct Kitchens have been an enormous disappointment.

Design stage was ok, although we had to push pretty hard for what we wanted as against what the designer thought we should have. The real problems started after installation. When the overhead cabinets were installed, we noticed that the rangehood was out of alignment with the stovetop, shelves were installed damaged, a door handle was installed wonky etc. The bulkhead still needed screw holes plastering after the plasterer had installed it and the cornice, but they seemed to think that this was fine - I'd just have to employ a plasterer to complete the job that their 'tradesman' couldn't be bothered finishing. They even came out eventually and agreed that there were issues of their making, but then they seem to just want us to go away.

It has been 2 months now and they still refuse to return calls or emails. We've involved Consumer Affairs prior to going to VCAT. We still have boxes of stuff we can't unpack until this is resolved. Heartbreaking. We paid top dollar for a seamless professional service, and seem to have got cowboys.

Approximate cost: $15000

had full kitchen renovation ... new windows, walls out cupboards etc new whitegoods etc. Design stage was clunky and forced but the installation was great. Chris, Peter and the team were very professional, clean, courteous, conscientious and careful. The installation team was good at problem solving and providing clever solutions.

Approximate cost: $40,000

we purchased a entire kitchen and had it installed. The process was smooth although it took longer than stated. Always had someone to contact but there were many persons in voled and sometimes l didn't know who l was suppose to call.

Approximate cost: $15000.00