I had a new kitchen put in and was taken by the great upfront service and promises. Direct Kitchens wasn't the cheapest quote I received but I chose them for the service they promised, as they put it "project management".
There was in fact no oversight of the project at all, let alone by a single person. I was the main contact point, had to chase up tradies, had to convince them when work remained outstanding by sending photos rather than them just sending someone around and the approach to securing the cabinetry was bizarre - overlapping masonite by less than 1cm meant that I then spent hours preparing the floor for tiling. I had in fact left instruction to move the masonite if required - it would have taken 1 second as it was not glued down.
The benchtop also was not finished appropriately and the accessories did not fit, and then had to later be adjusted.
The only time the company was interested in me was when they were chasing money and because they don't declare project management costs in the contract they have it over the company. I was told that the service I was provided didn't meet the normal standard of service provided. But refused to settle my outstanding balance accordingly.

Approximate cost: $24000