True Value Solar
"Australia's largest solar company offering the guaranteed lowest price"
8 170-180 Rooks Rd
Tel: 13 76...
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Our Vision: “To deliver our customers ‘True Value’ by providing the highest efficiency solar systems at the best possible price.”
True Value Solar has become Australia’s largest solar specialist through a simple business ethos: buy high quality products in bulk directly from manufacturers and pass these savings on to customers for the guaranteed lowest price. This mantra ensures the quickest return on investment for our customers and has proved to be an extremely popular formula.
True Value Solar has more than 90,000 customers nationally and employ over 150 staff and 120 Government approved subcontractors that carry out solar installations for the company on an exclusive basis.
True Value Solar is part of the M+W Group, a global leader in engineering, construction, project management and advanced technology facilities with a heritage spanning 100 years. M+W is based in Stuttgart Germany with more than 6,000 employees around the globe and annual revenues in excess of €1.8 billion, it has evolved to become a pioneer of the solar industry.
For more information please visit our website: http://www.truevaluesolar.com.au
3 Easy Steps to Solar
True Value Solar has 3 easy steps to reduce your electricity bill:
1. Phone us for a quotation:
2. Place an Order
Opening Hours: M: 8:00am - 9:00pm EST T: 8:00am - 9:00pm EST W: 8:00am - 9:00pm EST T: 8:00am - 9:00pm EST F: 8:00am - 9:00pm EST S: 10:00am - 4:00pm EST S: 10:00am - 3:00pm EST PHol: 10:00am - 4:00pm EST
Payment Methods: Mastercard, Visa, Direct Deposit, Cash
I found them because they sponsor the Bendigo Bombers - but when I called it seems they also sponsor Essendon. This sealed the deal for me because I knew I could always email Essendon if they did something wrong. I need not worry though - the process was hassle free. Sales said install would be 6-8 weeks and it was right on 6 weeks, and the system is now ticking over and the output is ramping up toward summer.
Looking forward to the output, the savings and will definitely use these guys again if I move house or upgrade.
By Business Owner
2nd October 2013 3:25 pm
Hi melw6, I contacted our Service Department immediately after seeing your message and I believe our Service and Warranties Manager called you straight away and sorted out a new date for your service on the 11 October and offered you a $149 discount for all your trouble. I hope that you are satisfied with this outcome and that True Value Solar have redeemed themselves in this instance. If you have any further troubles please feel free to call me direct. Ask for Kristina in the Customer Care Department. Regards, KristinaFlag as suspect or inappropriate
By Business Owner
20th August 2013 11:23 am
Thank you for taking the time to log feedback regarding your installation with True Value Solar. We’re glad to hear that your initial installation was very good. In relation to your quote for an upgrade of your current system, we’re very sorry to hear that things haven’t gone to plan. If you would like to provide us with your contact details a True Value Solar manager will be in touch to discuss your experience and current quote. Alternatively, if you’d like to contact us on 13 SOLAR (13 76 52) and request a sales manager, we will be more than happy to discuss. Thank you again for your feedback and we look forward to hearing from you.Flag as suspect or inappropriate
When i have purchased a 2.0 KW system some how i missed my pre-booked installation date and my installation process get delayed. I tried to rebook the installation date and called them 3/4 times but they could not give me any suitable time. Finally when the Feed in tariff rate reduced from 25c to 8c they wanted me to have my installation done (After 6 months of my initial purchase) , so i cancelled the order and lost my $200 deposit as well.
I understand why i can not get my deposit back because i have cancelled my order after 14 days cool off period. But i am not happy about them is because they could not give me an installation date in 6 months and the feed in tariff rate reduced by this time and discoursed me to a have a solar system with same price but lower feed in tariff .
True value solar has to have the worst customer care service in the country. Have been calling and e-mailing them for weeks and all I get is we will get someone to call you back. NO ONE EVER CALLS BACKS. This is beyond a joke, we signed up in February 2013, system not even installed yet and all we get is the run around. One has to ask if this is how they threat you before install, what happens if you have a problem after install ??
TVS Ref : T245646.
Update : After a call to the director , customer care found the time to return my call. All good for now, Will update with the install progress. looking forward to having the job done.
Update : It is now OCTOBER .... Still waiting....!!
This has to be the worst company in Australia to deal with.
I have e-mailed, called many times and all I get is empty promises. If this is how you are treated before you even get to installation, how will they deal with any problems after install ???
I am now asking for a refund of my deposit as this is unacceptable. I was promised a call back yesterday, did not happen, I was promised a call back today, did not happen, I told the senior customer care rep if there was no call I was cancelling.
# DON'T GO ANY WHERE NEAR TRUE VALUE SOLAR. BEWARE #
Yesterday the TVS installer arrived on time in the morning and by early afternoon we had our solar system fully installed and this was done on the day I had requested even though I have had to change the install day several times myself at short notice due to being in hospital with a very sick little girl. True Value Solar worked everything out for me to make sure it could be done on the only day I had free, I am so impressed with the professionalism and the great service that I received I had to search the internet to find this site to write this testimonial so others could know about this great company and my experience with them, I can say I am very very happy with the way everything went and the happy positive attitude of the staff at TVS and their professional Installers, I look forward to dealing with them again to add more panels to my upgradeable system as I can afford it. I am pleased to recommend True Value Solar to anyone looking to invest in a solar power system.
This unit generates electricity and as yet still waiting for the electricity provider -RED (no like them) energy - to get me my first bill after the solar installation.
Finally got an email reply...half was information that has turnined out to be wrong, other half was standard response times. After several more calls managed to convince someone to put me thru to a warranty persons. They are seeking to sort out the issue but as of now I have No idea when they will replace the unit.... Taking up huge amounts of my time and I am still $4k out of pocket with no working unit.Flag as suspect or inappropriate
I always think that reviews like this one are fake. a) Why would you complain publicly if there is a problem? Go call the authorities and b) I have never heard that someone had a faulty unit installed by True Value Solar or any other major solar companyFlag as suspect or inappropriate
I have now applied for a retrospective DA, and will undergo a hearing with out Town Council. TVS have washed their hands of this matter, and are avoiding any contact. I advise anyone who does business with TVS to verify in writing about getting local council approval, before installing solar panels. TVS deny it is a requirement, but in the odd case where a neighbour has the right to complain, make doubly sure with your local council. TVS WILL NOT support you, and they do a "Pontius Pilate" .
You can contact this business on 13 76 52
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