Had solar power installed at my home and have managed to make a few savings on the power bills. Initially the service and followup was very good, helpful and informative and the installation went without a hitch. Last month True Value offered me a special deal to add more solar panels to my roof but insisted on a contract over the phone. Have asked them four times now for an itemised quote and have received two different quotes for the same product but the actual price is more than $1000 more than it originally cost me to install twice as many panels. My last two enquiries have not been answered. Pretty disappointed with this poor customer service and will now do without the extra panels.

Approximate cost: $2500

I really like True Value Solar. The reasons are that when I first contacted them they were real kind and explained to me everything, of course they were trying to sell me a solar system but even after that they were super nice. The solar experts are real handy and did the job efficiently. And I have a warranty if something happens to the solar panels.

Got my solar panels installed last month. The installation went fine and I had no problems whatsoever with them. I paid a fair price for my system. What should I expect?

I purchased my solar power system a year ago after a friend recommended this solar company. I must say he was absolutely right, they did a phenomenal job and it was well worth the money.

I can confirm that True Value Solar are an excellent solar power company. My solar power system was installed last year by them and I have no regrets whatsoever about my decision to go with them.

After I had my solar panels installed by True Value Solar I realized that I made one of the best decisions in my life. They are such a great company and their prices are super cheap.

I live in Ballarat and TVS had no trouble coming to my place in a day to check everything, how they'll install the solar system. After brief 4 weeks they came back and installed a beautiful 1.5kw solar system that is functioning perfectly.

Simply an amazing solar power company that does whatever it takes to satisfy their clients. They did the same with me and my 3kw solar power system that is functioning perfect due to their expertise.

They offer the most competitive price for solar panels. This is why their installation time frame is too long. They are very quick and helpful during the purchase but not very helpful when it comes to after sale service

When i have purchased a 2.0 KW system some how i missed my pre-booked installation date and my installation process get delayed. I tried to rebook the installation date and called them 3/4 times but they could not give me any suitable time. Finally when the Feed in tariff rate reduced from 25c to 8c they wanted me to have my installation done (After 6 months of my initial purchase) , so i cancelled the order and lost my $200 deposit as well.

I understand why i can not get my deposit back because i have cancelled my order after 14 days cool off period. But i am not happy about them is because they could not give me an installation date in 6 months and the feed in tariff rate reduced by this time and discoursed me to a have a solar system with same price but lower feed in tariff .

### BEWARE, BEWARE, YOU HAVE BEEN WARNED ###
True value solar has to have the worst customer care service in the country. Have been calling and e-mailing them for weeks and all I get is we will get someone to call you back. NO ONE EVER CALLS BACKS. This is beyond a joke, we signed up in February 2013, system not even installed yet and all we get is the run around. One has to ask if this is how they threat you before install, what happens if you have a problem after install ??

TVS Ref : T245646.

Update : After a call to the director , customer care found the time to return my call. All good for now, Will update with the install progress. looking forward to having the job done.

Update : It is now OCTOBER .... Still waiting....!!
This has to be the worst company in Australia to deal with.
I have e-mailed, called many times and all I get is empty promises. If this is how you are treated before you even get to installation, how will they deal with any problems after install ???
I am now asking for a refund of my deposit as this is unacceptable. I was promised a call back yesterday, did not happen, I was promised a call back today, did not happen, I told the senior customer care rep if there was no call I was cancelling.
# DON'T GO ANY WHERE NEAR TRUE VALUE SOLAR. BEWARE #