BecexTech Australia

4.1
based on 1116 reviews

Customer Approved
“We make customer
service a priority”

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1116 reviews about BecexTech Australia

verified email - 24 Aug 2021

The item was delivered quickly. Feedback and communication was excellent and all minor issues were resolved.
I was very happy in dealing with this company.

verified email - 23 Dec 2023

Worst experience i've had with an online purchase

They sent me a phone that didn’t work and have stalled for TWO MONTHS to send me a replacement; I still don't have a phone! I have escalated with Kogan, I have escalated with the TIO, I'm now at the point of just putting stuff up on social media / review sites online because their customer service doesn't have the ability to, you know, serve its customers.
Worst service ever, zero stars, 0/10 recommendation.

Approximate cost: $548

verified email - 08 Aug 2023

Horrible company. Listen to the bad reviews. I don't know what they were offering people for the 4 years they were getting these 5 stars but look at recent reviews. If they are polarising then it's usually a case of a broken clock being right twice a day. Lied about dispatch time through MyDeal. Contacted them about why it hadn't shipped and told them if they don't have the stock cancel the order. They gave me a new dispatch estimate different to what was listed on MyDeal. They buried the lead that the product was a grey import. Minimal contact, zero actual support and I haven't even gotten the product yet. Currently trying to cancel the order so I don't waste my money and minimum 2 weeks of my time. Not worth saving a couple hundred dollars

Approximate cost: $1600

verified email - 25 Apr 2023

In January I bought a Samsung flip 4 which lasted 6 weeks before sent back for refund. Was told mine could be fixed was I happy with blue screen. Said I wanted original colour bought. They sent me a phone which was pin locked and not even my phone. Emails sent back and forth over 3 months and told to wait even though a refund requested the whole time. Then an email requesting my pattern lock for my phone. I never had any locks on my phone so probably not mine either. Still waiting for a refund. This is the poorest service I have ever received and is dragging on. Will never purchase again and don't recommend buying from them. A lot of underhanded dealings going on behind closed doors.

verified email - 27 Dec 2022

I purchased a phone from Becextech on 24th November, with them stating it would leave warehouse in 1-3 business days. 1st December I received an email saying it is not available and encouraging me to pay more to get another type of phone, this seemed ridiculous because the phone offered is generally around the same price as my selection but they wanted and extra $125. I said I would wait. I have been in contact with their service team and received generic responses to my specific questions. The general gist. Their supplier doesn't have stock and they don't know when they will get stock in. Sony has the product in stock and for sale on their website and so do a number of other grey import websites. So I see no reason why supply of my purchase cannot be fulfilled but they continue to say it is not available at the moment. More than a month later I am without a phone. Be very careful with this company, it has already has been reprimanded by ACCC in 2017. I suspect they have no intention of fulfilling my contracted purchase.

Approximate cost: $1200

verified email - 11 Oct 2022

It was quick and easy to purchase my iPhone 6 and they kept me update to date every step of the way. It’s a bit pricey, but Apple does not has particular model that I was after. I received my phone in 4 working days . Absolutely happy with the product, and the service provided by Becextech

03 Oct 2022

This was my first order with BecexTech. The order was for a low-cost item and was really a test to determine the viability for additional and larger future orders.
They passed the test with flying colors! Although I was somewhat disappointed the item was properly packaged, but it arrived in excellent condition. On the other hand, the packaging was environmentally friendly, so I guess that was a good trade-off.
I look forward to making future purchases from Becextech in the near future

02 Oct 2022

Product arrived in record speed, and was packaged nicely. Communication was easy also.
Camera seems in good working order. The price was fantastic. My only concern is that it did not come with a manual, which should be standard in every Nikon box.

verified email - 25 May 2022

Everything was great other than this item was out of stock - which didn't show up when I ordered it ... and then, bizarrely, 3 days later I heard from a courier that they would be delivering something.... which I then learned the following day from BecexTech updated the status.... all a little confused but overall an excellent result.

verified email - 19 May 2022

Do not buy from becextech. Purchased from their Australian domain (website) but the phone purchased was gray market (from Hong Kong) which means it can't be repaired or returned in Australia.

Service is run from HK and is horrible. Paid for case and screen protector which didn't arrive. Getting a refund for these was like getting blood from a stone. Responses for delayed shipping was that I have the reference number and I should contact the shipping company.

Horrible, do not buy from them.

Approximate cost: $1600

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