Our child did 1 1/2 terms with Aquatots. Halfway through the second term she was re-assessed and we were told that she had to move up a class. Unfortunately no classes were available at the pool she was at, so we were offered alternatives at Forde and Gold Creek. I expressed my concern that the locations were not convenient for us, but said I would try. I tried both classes, and as suspected, it was not a good location for us. I was also very concerned about the level of teaching provided during one of the classes, it was a very inexperienced teacher and the instruction was very poor.

Aquatots offered us other classes, but at times that would have involved a parent having to leave work early to attend, something that we couldn't commit to each week. That also still didn't fix the issue of the locations being not suitable. We would never have enrolled our child at the locations and times we were offered.

We asked for a refund of the remaining term, as Aquatots couldn't offer us anything that matched what we had been doing previously. This was refused under the basis that "we had been offered alternatives". Yes - times we can't get to due to work (eg 5pm and earlier) and at pools to far away for us to get to in time. So we have been ripped off and they have kept out money.

I have since read numerous poor reviews about this swim school, including from previous employees. Don't go there, they will rip you off.