When I took my little dog there for the first time, the staff were incredibly friendly & welcoming, all were smiling and the dogs they were handling looked very happy & contented. My little girl is very possessive but loved their handling the moment I handed her over. What I had asked for was done to perfection and to top it off, they put a small pink bow on her forehead and she smelt an absolute treat. I could not fault the business and would recommend it to anyone who wants to have their pet pampered, loved and looking great when picking up. Will become a regular no doubt and recommend others do the same.