Joe has fixed my appliances in two occasions. Once was a Miele dishwasher. I called the Miele company- guy took one look at it and said we have to repair the parts and it will cost me $1000 or get a new one. It didn’t sit right with me so I decided to call Joe. Joe solved the problem. It was a little metal thing that was stuck and making all that noise .once removed, the Dushwasher worked perfectly . He thought out of the box and saved me money . With my washing machine, he looked at it and was honest about not able to get the parts as the brand was discontinued and advised me which brand to get.