Just to point out that those claiming "Deposits not Returned" actually expected us to deposit the sums into their Bank Accounts when the Deposit had only been "Pre-Authorised" and not taken and no amount of explanations including asking them to talk to their Banks did any good.

Some people should attend a course on "Usage of Credit Cards" and what the terms and uses mean.

It is a shame but we are a Car Rental Company and cannot educate the many Medusozoas who do not understand the term "Pre-Authorisation" where the money remains in their account and is released on the return of our car but never taken.

Yes! Ignorance is bliss and proliferates our society even more today!

FYI - Definition of Pre-Authorisation:

A pre-authorization (also called a “pre-auth”) is an amount of funds for which the Customer's bank places a temporary hold on a customer's credit card for the amount in question and which is released for use at the end of the specified period. It is not removed from the Customer's account unless something goes wrong or a breach by the Customer occurs!