I booked at the C Restaurant as I knew it was the type of restaurant that would add something nice to celebrate my our wedding anniversary. After we had finished our meal, and before we left our table to settle the bill, I purposely sat at the table with my wife for approx. 10+ minutes to see if something was going to happen, like a nice little something that would help us celebrate our special day. But nothing did. So, we settled the bill and I asked why they did nothing for the anniversary, despite explicitly adding that to my booking, twice (selection, and in the free text field). The Duty Manager said, “the plate is on the bill”. I asked, “what plate ?”. And then he realized nothing had happened, and casually apologized while charging my card. It was an embarrassment for both my wife and I, and made the C Restaurant look like ill-managed, non-caring, and fake high-class destination that will charge $200+ to be the destination of choice to spend our anniversary that failed to deliver in the worst way

After emailing the restaurant about our disappointment, I received a follow-up phone call from the restaurant manager who ended the call by hanging up on me, after she emphasized it was a "free extra" and there's nothing she can do about it

Not that we dine at McDonald's, but we would get better after-sales service at 10% of the cost. This restaurant is an over-priced tourist destination managed by people who do not value their customers