Awful service today. After being blocked entry by a group of people with prams, they saw the look on my face struggling to enter the store and realising my annoyance, and the fact they were in the wrong, one hurled abuse at me regarding the position of my mask. I replied to her, only to be abused again. I walked up to the counter and was greeted by the worst possible attitude from [removed name] , who replied with the words ‘I didn’t hear anything, I don’t like to get involved’. Not possible that she heard nothing. She could’ve given any other response, like ‘that’s a shame’ but she chose to be ignorant and the look on her face said it all, treating me as the perpetrator instead of the victim, who struggled to gain entry to her store. She seems to forget that I am the customer, not the lazy people blocking the entry. The are not her customers. I was less bothered by the people abusing me and more upset with the look and attitude. [removed name] was giving me. I sincerely hope the owner checks the video footage around 11.45am today, and decides for themselves. I AM THE CUSTOMER and always have been, having purchased several of their most expensive items over the years, as their computer will prove. But I will no longer return to this store.