I was wronged and treated like a criminal even though I have been a regular at the salon. Never once have I received an apology from them. I wrote a bad review in Facebook after a bad experience last night and I was asked to put it down on the phone today. I said no and comments on Facebook have been disabled. So I wrote a reply in instagram and they deleted my comments and blocked my instagram. They think I am lying and trying to scam them, when in fact it is them who have been dishonest and trying to scam me the whole time.

Just so everyone knows, I never used the welcome voucher for M-rewards more than once. You confused them with my stamp card collection reward. Also, how did I even register for multiple entries? If there are more than one person living in the same address, is that considered as multiple entries?

The guy I spoke to on the phone today when I called to ask for a $10 credit to be put back on my card, kept asking me why I over paid and I had to explain to him I planned to keep coming back and that's just how I have been doing it in the past years, I have always paid in advance but after what happened last night I don't intend to come back again so that's why I want a refund. He said he could not process it without the card being present, but over the past 6 years I have always paid over the phone in advance without the card being present. He said I have to come to the salon and I'll be given cash. He also said "we are happy not to have you as a customer again."

Approximate cost: $200