This company quoted me 2.5 hours with 1 van to move a small 1 bedroom apartment 500 metres up the street. This was after I called them, explained what I had, and even sent photos of all my belongings.

Then on the day, without my approval, they roped in 3 vans and 6 people and it took them a total of 6.5 hours to complete. For a 1 bedroom apartment only 2 streets over! And on top of that, literally thousands of dollars of damage to a brand new table and bed head that I had only just purchased (and am still paying off).

Had service lifts at both apartments that were booked in advanced for the company to use. I initially refused to pay, but then I was harassed by phone and e-mail, constant judgements on my character, blackmailed (would only lodge insurance claim for damaged furniture if I paid bill in full), lied to incessantly (blamed building manager for letting other apartment use lift preferentially - asked building manager who showed me CCTV footage where other apartment didn't even start until after they were finished).

I eventually paid because I couldn't handle the harassment any further - and then he never lodged the insurance claim after promising me that if I paid in full, he would. This was 3 months ago. Just called back and asked why I haven't heard anything about this - "oh I spoke to the guys and they said the damage was there before the move".

What a joke.

I recommend [redacted due to mention of alternative businesses by name] who I've used in the past - real men who know what they are doing and very reasonable, non-extortionist prices.

Approximate cost: $1102