It’s very disappointing. I paid deposit money for a tempur mattress which is $370. When I got home I found out the mattress was too thick to match with my baby’s cot mattress. So I quickly rang up and cancelled the delivery. I went back to the shop I thought I would get some deposit money back as it wasn’t delivered. Unfortunately they refused to pay me back as the cancellation fee is 20% of total cost.

I understand they charge me cancellation fee , but just don’t understand I lost total deposit fee even it wasn’t delivered .