I order over a dozen deliveries each week and have ordered thousands of items online but I have never experienced a courier as incompetent as this.

I got notice that my order was shipped with an ETA of January 14th. I had never heard of the courier “Border Express” but was horrified to google them and find a 1 star rating with hundreds of negative reviews. However, this is the courier OneWorld assigned my shipment to. Of course, as per the negative backlash in regards to this courier online, my TV unit never arrived on the 14th.

I had to call Border Express everyday from the 14th with each day them promising “it will arrive tomorrow” or making excuses like “it’s delayed because it’s a piece of furniture” despite them claiming to be a major heavy freight transporter. It got to the stage of almost laughable when the customer service assistant asked me things like "do you have a forklist ready for your TV unit, we don't have heaps of those" despite it clearly being a residential address and other lies like "sometimes our drivers just can't do runs some days you know?" which again, seems all the more ironic given that is literally their only job as a delivery company.

I called the courier to organise a date of delivery- on 3 different occassions across 3 different days (where I said ANY TIME on these days) on the 15th, 18th and 19th of January and of course, despite being promised "it will arrive tomorrow" each day, it never arrived.

This was going from the Central coast to Sydney, less than a hour's drive. But still no package. In this same week I've managed to receive an item from Auckland, Brisbane, Perth and Melbourne, all of which are much further geographically and all of which were bulky furniture items NOT SENT THROUGH BORDER EXPRESS.

So over a week later and I still haven't received my "quality courier" delivered TV unit and I just can't take any more time off sitting at home all day, every day for a delivery that may never come! I seriously hope I get my hundreds of dollars back!