We got a brand new ASX in 2017 and after taking out extra care for seats and carpets to be sprayed, which was not cheap. We found less then two years later the two front seats were faded. After reporting it twice we thought they would honour the warranty.
However, due to my ill health I was unable to chase it up until sept 2022. The manager said the two previous staff had left and its been a long time since I reported it. Although he was aware of my seriuos health issues and presuming I should check his staff hand over outstanding claims to other staff, he offered a small discount on a next service.
He can keep that offer sideways..

Its not my job to worry if his staff have left with outstanding jobs not being completed.

The staff are trained to obtain extra cssh from you, and I wonder if they pocket the cash and not did the spray or the chemicals were useless.

If I was you do not take out extra care for your car and if you are thinking about buying a new or used car from them find an alternative dealer. The manager knew I had major heakth issues including cirrhois. You will not drive away happy.

I challenge this dealer to fix the issue or I will let my review put potential customers in to the direction of a dealer that will not take advantage of you, especially people suffering major health issues.

Shame on this dealer...