They get the job done but over-sell their products which are not necessary for everybody as they would insist and don't tell you about in detail when you sign up. They sell you an after laser gel which is $40 and exfoliating serum which is $85 for 30ml. You can get similar products for way less. You really don't need them. There are many people who get by without either one at all but they will say stuff like you might get need 20 extra sessions if you don't use them. I think the staff probably go through some training regime that brainwashes them a bit. They will also want you to do 10-12 sessions plus more "maintenance" but USA websites of laser hair removals recommended 4-6.
Unlike other reviews I do think the staff are nice people and you can get laser done again if they missed a spot so ask about that policy. They do call you 2 days before hand to check you are going the appointment. I have never been late, after reading other's reviews.
Glad to have the laser done by their technicians/salon girls but their desire to make you continue and insistence on buying their products is ridiculous. I will say however that their products are definitely good. The post laser gel uses quite a few organic ingredients, smells good and feels great. Their exfoliate serum is top end but the active ingredient in it is lactic acid (ie alpha hydroxy). So do your research and u can get something similar for much less. And to be honest when they say sh*t like people who don't use it get x y z just be polite and say no thanks. I think the post laser gel they make compulsory. Check all these things before committing your $$. I got sucked in on their "special".