They use apprentices and trainees for colouring and charge full price. My hair was meant to be medium brown with no red & it's turned out dark brown, verging black/mulberry. I look horrendous! But I paid my money to the apprentice. I had been warned about this place - that they use apprentices (ie who are not fully experienced or qualified) to do their work and the sting in the tail is you pay the same as if a qualified hairdresser did it but come out looking like an idiot.

Approximate cost: $85

I got my wedding & engagement rings 're-designed' a few years ago. They took some small diamonds from the engagement & put in the wedding. Stones have fallen out TWICE, and in fact the whole ring began to fall apart (had white gold pattern on it which started to break to pieces). Both times staff very unhelpful and offered no compensation or apology - only because i caught it happening both times, was i able to save the diamonds, or i suppose i would have had to pay for their replacement.
Also when they altered the wedding ring, small pieces of gold were taken out to accomodate the diamonds and guess what - i was NOT given the pieces (didn't occur to me at the time!)
I am too scared to wear the rings - they have sat in jewellery box for around 4 years and I am devastated.

Approximate cost: $3,000 (rings + alterations)

For the second time in as roughly many years, Cadbury has decreased their chocolate block sizes. They claim they 'don't do anything their consumers do not agree with', well guess what, after more than 20 years consuming their product, I am going else where.

Approximate cost: $4.60 per block

I believed them when they said "I'VE NEVER MET A FOOT I COULDN'T FIT" - I went to buy a pair of sneakers. I am a 'B' width and it was stressed to the salesperson that if it wasn't that width, it would rip at the sides, as my last pair did (from another store). She reassured me & I took them home. The next day I put them on and was concerned as the sides of my feet were pressing out the sides of the sneakers badly. I returned to the store (I live 30 mins from Ballarat by the way) and said "was this a 'B' fitting?" to which she said "no, but it's a wider cut" and reasurred me they would not rip....
4 months later, I looked down at my shoes and they are beginning to rip at the sides!! I return to the store the next day (30 mins travel) and show them what is beginning to happen and I have taken my previous pair (from another store) so they will see the end product. Firstly, the woman says "it looks like you've caught it on something" to which i asserted that i was telling the truth & it was beginning to rip. All I wanted was an exchange. She said she would have to send the shoes back to the manufacturers and I could not have an exchange today. (I changed my mind and said I would be having a refund instead, but i couldn't have that either).
Therefore, if i had not taken my old pair of sneakers with me (which incidently had been sitting outside for 4 months), I would have had to leave the store in my socks!!
It was never about whether the goods were defective - the reason she said she had to return them to manufacturers - it was THEY WERE NOT FITTED PROPERLY!!!!
I have received a refund in the mail with no explanation. I went there because i thought i would get a proper fitting - but they are liars, with their fancy machine that does nothing - once you know your shoe sizing, you're better off (and cheaper!) going elsewhere and fitting yourself.

Approximate cost: $200