I booked online and had to pay in full at time of booking which I was ok with, however I woke up on the day with a bad cold and called them to try and reschedule so I didn’t come in to their salon sick. I got a Covid test done earlier in the day and still waiting for the results. They refused to offer a rebook and said my money was just lost. I asked if they would prefer it if I just came in and they said yes or I just lose my money. I have emailed management and if this is resolved I will change my review, however for now I will not be rebooking and suggest you look elsewhere, as the fact they have such a strict policy for people who are sick I imagine it would encourage more sick people to come to their appointments. There are other great salons in the area