Reviews by juliem287

This review is for Ferntree Gully Veterinary Hospital, Upper Ferntree Gully VIC

verified email - 24 Feb 2017

We have been going to this vet clinic for 30 years, we have mostly been happy with them, but I WOULD NOT RECOMMEND THEM FOR CLIPPING OF CLAWS ... We took our 15 year old cat there a few weeks ago to have his claws clipped and they must have held him down with such BRUTE FORCE that he is struggling to walk now, I did the right thing and took him back for a second opinion, one of the senior vets looked at him and said ' there's nothing wrong with him ' , but he should live with him, he is obviously injured, he can't walk properly and I now have to lift him up and down, he struggles every moment of every day. When I took him back he was obviously scared, maybe remembering what had happened to him the previous time, he was so scared he urinated in his cage, which he has never done before and when the vet went to touch his legs to have a look at him, the cat hissed at him and put up his claws, the vet jumped back and said, ' most people would put him down "...I still cannot believe he responded this way, he also had the audacity to say that the person who clipped his claws should be given a gold medal !!! The person who clipped his claws has now left the practice and gone elsewhere, but the person who helped hold him down may still work there. l have lost total confidence in this veterinary clinic and cannot now recommend them to anyone. L have read some of the other reviews and yes we used to think the world of this clinic, but have noticed that over the recent years the quality of care is not the same, another example l took my cat there to have a small operation on an abcess below his ear on the side of his face, in the years past when we would get similar operations done we also were treated very well, but the last time l could see the difference in the quality of care when they handed him back to me and he was literally caked in pus over his face, it had dried hard, they hadn't even bothered to clean him up before giving him back to me. l have made a number of phone calls to this clinic and still not one vet or nurse or anyone from there has even bothered to follow up and see how my cat is doing, well to the person who held him down unnecessarily tight on that day, that he simply went in to be pampered and have his claws clipped by the experts, he has suffered neck trauma and possibly nerve damage and the quality of his life has been severely affected. Please do not hold any cats down so unnecessarily in the future ever again, if you had come out to me , who was waiting just around the corner, if you had told me how he really was struggling so much , l would have cancelled the claw clipping session. You have no idea how much we love this cat and what he has been through in his life and a day which l thought would be easy to get the experts to clip his claws, has ruined his life and also made it a hell of a lot harder for us too, no matter how sick my pets get in the future...... I WILL NEVER TAKE ANOTHER PET TO THIS VETERINARY HOSPITAL. I also had him vaccinated so between the two, the vaccination and the claw clipping and the subsequent re-visit l was charged a total of $ 184. To be honest, they should refund my money, but when l suggested that, they didn't agree, obviously.

Approximate cost: $184