Reviews by julianl963

This review is for 365 Cleaners Melbourne, Melbourne VIC

verified email - 19 Apr 2022

365 cleaners were the worst cleaning firm I have engaged, ever.
The cleaners did such a poor job, I had to clean the property myself. They could not organise a re-clean within the timeframes that I needed. I paid for extra services that they did not complete (at all!) and didn’t even do the minimum required for the basics. There were stains on the benchtops and other kitchen surfaces, they didn’t mop floors, they left hair in the shower, they didn’t clean cupboards, the left windows dirty despite them being easily within reach.
They make you pay upfront on the day, or they don’t complete the service. Then they don’t offer refund guarantees (despite me providing ample photographic evidence.
Their customer service is atrocious – they do not understand what you tell them and offer no meaningful solutions.
I made the mistake of not reading reviews first. My bad. Others are right – they are basically scammers and should be reported.
I would only recommend them for referral to consumer affairs. They should not be in business in this country.

Approximate cost: $350

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