This review is in no way a reflection of the Dr.
This review is to outline my initial experience of attempting to make an appointment with his service.
I explained that I had a referral from my GP and explained the uncertainty that I had as to whether my GP had sent the referral through already. I was asked only what my "first name" and "date of birth" were during this initial phone call. I was seeking an appointment in March and the response I received was, "March is fine, but don't ask me for February". I was then told that no referral had been received and that no doctors were consulting on the day in March requested.
I then phoned my GP who confirmed that my referral had in fact been faxed to this office. The employer who confirmed that she was the supervisor and the person I spoke with initially, then asked me for my surname. The employer informed me that there was no referral there. When repeating my surname, The employer mispronounced it, so I confirmed it's spelling. Still I was told that there was no referral. I informed the employer during our first conversation that I was finding her manner difficult and that this was the first time I had phoned as a patient and that it felt like in the conversation I was needing to pull teeth. Honestly, why do people work in the helping field if a phone call is nothing but a nuisance. My second call back to this office was constantly placed on hold. Dr, you may be very highly regarded, however this staff member is not serving your business in a professional and mature manner. When I suggested that I would write a complaint, The employer response was "pleasure".