I bought a Travelon anti thief shoulder bag from Bagworld which the shoulder strap had rusted after 12 months.
Contacted both Travelon and Bagworld sent photos and other info to both companies.
Travelon replaced the bag without any trouble as this was an old style and no longer made I chose another style. This was sent while Bagworld were still discussing the problem.
Thank you Travelon and a big raspberry to Bagworld.