I paid for a premium delivery service for an appliance. However, I was waiting 3 days beyond the delivery date without any contact from the The Good Guys! There was no response to my emails; the follow-up phones never got picked at the department store in Hoppers Crossing right from ordering to delivery status. The customer service was not up to the mark with half installation done and a bad attitude by the delivery driver. Unfortunately will never use The ( not so ) Good Guys!