Had a very poor experience with these people.
My wife took our little dog in to buy her a new harness to take her walking. After them trying a few different ones, they sent her home with one. When we came to try it, it was way too big, and that was with the adjustments at a minimum.
So, after about 10 minutes from when she left there, she went back to see if she could get a smaller size, but the one she had been sent away with was the smallest they had.
So, she asked for a refund. (As you would) But they said their policy was not to provide a refund, and they would give a credit instead.
When she came back home and told me the outcome, I "Hit the roof", went back and demanded they gave a refund.
I pointed out that what they did was unlawful, started talking about making a complaint to Consumer Affairs. They then capitulated and gave a refund. I told them I was never going to "Darken their door again.