Went to purchase a puppy for my daughter for her birthday but had to put on hold for an hour as had to ask wife for confirmation. They sold puppy from under me and didnt even apologize. their attitude is that im stupid and cant tell 30 minutes from 1hr and the manager said the lady who served me only held for 30mins and in fact she agreed to 1hr. My daughter was in tears crying and they didnt even care. when i came back a little under 1 hr they had a family with the puppy. So upset that they care more about their wallet than promises made to the customer.