I had a 3 booking at 8am with a cleaner through my NDIS and its now 9:15am and still no cleaner. I have called numerous amounts of times to be told we are just a message service and someone will call me back and when someone did he informed me that the cleaner can't make it i asked why wasn't i informed earlier on and he replied i just woke up and saw the message. Really?? Not good enough it was booked due to me having a disability and not being able to perform the duties myself and is the 1st time using them and it will be the last. Bad service and poor communication skills by them. Will not recommend to anyone.