The guys performing the removal were great. Unfortunately, the service was really poor.
We organised a removal on Friday the 3rd at 12 pm - 1 pm. Then we were emailed to say the guys wouldn't arrive until 2pm - 3pm. Then we were called to say they wouldn't arrive until 4pm. Finally, we contacted the office to see what was going on only to be told that nobody would arrive until 530pm - 6 pm. We said ok as we really wanted to get the move over and done with on the Friday. The lady at the office then said she would have to check if they could still come to see us at 530pm - 6pm. (If you need to check then don't tell us you can come! - either they're going to be there at 530pm - 6pm or they're not! - there's nothing to check!).
In the end we weren't moved until the next day - which meant we lost a whole day waiting around. Essentially, they never intended to come on Friday but didn't want to tell us so they kept postponing until we told them don't worry about it.
Essentially I would never recommend this organisation to anyone as they take on jobs that they either do not have the capacity to perform or take on more work than they can handle because they are scared a competitor will take it.
The worst service I have ever encountered.
They also underquoted us to get the job. We ended up paying double what we were originally quoted. We don't mind paying for the time of the delivery guys but if the organisation does this every day, they should know if a job is going to take 4 hours (not 2) and quote accordingly. We ended up helping the removalists to avoid paying for 5 hours work instead of the 2 hours quoted.
Again, the employees themselves were great but I feel sorry for anyone who has to work for such a shoddy organisation.

Approximate cost: $432