I decided to proceed with placing an order with 1800-BLI-NDS, as the guy who attended onsite to do the measure on quote seemed to really know his stuff.

We placed the order and scheduled an installation date based on their standard lead times. Two business days prior to the scheduled installation date, we received a call from them to advise that the factory had only just advised them that there was a delay on our order, and that it would not arrive for another 3 weeks.

The [Redacted due to mentioning name] offered no apology since the revised (delayed) installation date was still within their standard lead times. I confirmed with them when the deposit was paid, and queried how the revised installation date was still within their lead times, since it seemed to overshoot it by almost two weeks (best case). The [Redacted due to mentioning name] then denied stating that the revised installation date was within their standard lead times, but still failed to demonstrate any accountability or ownership to remedy the situation.

I requested the managing director to contact me, but received no contact.

From where I stand, I have little confidence in ever getting the blinds. A real shame as the measure and quote guy was also an installer - doing a great job, but being let down my management and a clear absence of process and accountability.