Worst salon experience I have ever had! I have been bleaching my hair blonde for 10 years now and this is the worst it has ever looked. I wish I could give it less than 1 star.

I booked an appointment with this salon prior to starting a new job. When I call to confirm the address of my appointment there was a booking issue and they did not have my booking in for the time which was booked through social media. As I lived over an hour away from the salon I waited an hour before coming back so they could squeeze me in.

With the initial consultation online I had an estimate of around $400, while being in the chair the stylist (who was very welcoming) went and got my quote. Coming back with an insane $580 for foils, simple trim and a toner. I said I had to see if I could actually afford that and then they said if I was to go on a payment plan the cost would then go up to $650. With only 2 days before the weekend and no other salon that could fit me in I had to opt for the payment plan. In the initial consult I expressed I did have snapped hair from a previous stylist and I am focusing on toning/ maintaining the length and condition of my current hair.

While being in the chair I expressed having a sensitive scalp. The stylist then began foiling, she did not brush my hair at the beginning of the service ripping through my hair and pulling the knots apart with her comb/ hands. When foiling she was pulling my hair so tight I had to counteract the force on my head. Again expressing how sensitive my scalp was. After all the foiling was done and my head being in pain I had the halo heat lamp put on my head, with no towel or protective barrier I had to move from the chair as it started burning my scalp while the manage sat on her phone replying to messages and watching videos over the salon speakers.

When moving to the basin I was blasted with both cold and boiling hot water telling her my head was hurting. After washing my hair and returning the the chair I could see how light my hair was which made me fearful.

The stylist began ripping through my hair with a brush from roots to ends and I could see all of my hair snapping and breaking off my head. As she cut my hair I was never shown the back of my hair or the finish product. My hair has halved in thickness and I’ve lost at least 2 inches of healthy hair from the bottom. I had to go to another salon and have my hair re-cut to as all the snapped pieces had not been attended to at all.

After being so upset for a couple of days I called the salon back and spoke with the manager directly. I explained how I was unhappy with the condition of my hair. She stated that the stylist knows what she was doing and put the blame back on the condition of my hair. I expressed that I wanted to keep the health and potential length over gaining such a bright colour as I only needed my regrowth/ ends toned. I was not given any form of refund or assistance. I was told I could come back to the salon in over a weeks time for her to look at it and she could recommend products I could purchase to help my hair.

I will never go back to this salon and would not recommend it to anyone.

Approximate cost: $580