I think the receptionist do what they can given very limited support and care by doctors and the owners there. I witnessed a young receptionist get verbally abused by a male patient who had been waiting to see a doctor, to the point that he threatened to assault her, and the girl started crying. A male doctor came out, and did not defend her- he took the patient into the back room and told her to calm down. The patient then walked out and told her to "f off". The girl did not do anything, she tried to explain to him that the doctor had fallen behind, she could move him to another doctor, and she even apologised. The patient still continued to abuse her. I have been to another clinic where a similar incident occured, and the head doctor came out and told the patient that he can not abuse staff like that and if he was not willing to wait, to go to the nearest hospital or another clinic. I know that a lot of comments here are directed to the receptionist. I have been a patient there for quite some while, but have now decided to leave. I would go there on a Tuesday or Thursay night as thats when my doctor would be working, but the lack of care towards staff, indicates the lack of care towards everything else. I think the receptionist need to be behind a screen, or have security. The doctors dont seem to care about their staff- what makes me think that they would actually care about me?